Gerry Ray's Résumé for the Austin, Texas area
I am not currently seeking employment.
Objective: Seeking a position to utilize my ability to assimilate, organize and communicate key information that would impact the success of an organization and its employees.
Key Strengths:
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Professional Experience
EVERFI - Austin, TX
Senior Technical Product Manager
April 2017-Present
January 2014-April, 2016
April 2017-Present
- Specified user stories and propose ongoing product improvement arising from continual analysis of web and transactional metrics and direct customer feedback
- Presented demos that illustrate both how our new products work and how they support the strategic goals of the customer and EVERFI’s businesses
- Expert in how it’s supposed to work and why. Own your product services & features.
- Worked with engineering, QA, and program management to ensure successful development, testing, and launch of new features
- Performed analysis of similar SaaS and consumer web applications as well as EVERFI legacy products
January 2014-April, 2016
- Managed technical operations team to ensure deadlines were met by team members. Responsible for hiring and training of employees and day to day management.
- Gathered customer feedback and presented to company stakeholders, to improve product offering for users and consumers of company software offering.
- Developed software feature requirement documentation, and maintained the product from introduction to engineering through software development, coding, QA, and functional testing.
- Responsible for evaluating 3rd party products for company purchase.
- Managed enterprise and mid-market accounts through the entire implementation cycle.
- Developed server side .asp code to meet client specific needs.
- Helped with pre-sales technical solutions calls as well as identifying upselling opportunities.
- Optimized technical implementation processes to improve overall efficiency and client clarity on the scope of the project.
Sales Engine International - Austin, TX
Technical Product Manager / Customer Success Manager
October 2011-December 2013
October 2011-December 2013
- Managed the product line life cycle from strategic planning to implementation.
- Specified market requirements for current and future products by conducting market research supported by on-going meetings with customers and non-customers.
- Drove a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.
- Served as a first line of defense for troubleshooting and technical issues.
- Worked to identify creative ways that Sales Engine's products could solve business problems.
- Collaborated with 3rd party agencies to support clients in the marketing needs and initiatives.
- Worked as part of a sales team toward reaching sales quota.
BHI Media, Inc. - Austin, TX
Media Operations Coordinator
June 2011-October 2011
June 2011-October 2011
- Managed social media accounts as well as the company website.
- Implemented a workflow of obtaining customer information from work orders.
- Oversaw accounts receivables and prepared monthly analytics for operational review.
Seeing Interactive, Inc., renamed to OwnLocal in 2011 - Austin, TX
Vice President of Operations
April 2009 - March 2011
April 2009 - March 2011
- Seeing Interactive was a Y Combinator start up, and I become the first
employee in 2009. They changed their name to OwnLocal since I've left.
- I did every job in the company at one point or another to fill the need as we grew.
- I did small business sales, newspaper staff training, eMarketing, website development, employee interviewing, hiring and training, purchasing, public relations with clients, and office maintenance.
- I am currently an adviser for Seeing Interactive.
Cornerstone Bank Technology Center - York, NE
Day Time Computer Operator
March 2008 - October 2009
March 2008 - October 2009
- Mainframe computer operator. Managed and monitored applications to assure money was handled properly.
- Addressed any computer related problems employees encountered.
- Ran reports, created backups, printed bank statements, and transferred money through mainframe operations.
- Processed check images for twenty banking institutions and monitored ATM
activity.
Kopsa Otte, CPAs and Advisors - York, NE
Internship/Web Designer
August 2006 - July 2007
August 2006 - July 2007
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Internship: Data input, filing, mail processing, document scanning, pre-appointment organization.
- Created an interactive web based CD with instructional accounting guides that were sold to clients.
- Managed all technological office improvements: file transfer, online data storage of Quickbook files.
- Created the company website.
Independent Website Builder
Freelance Web Designer
2002 - Present
2002 - Present
- I've developed over 100 websites on all different types of content management systems.
- I am current on SEO trends, as well as all forms of eMarketing and marketing automation platforms
References
Russell Miller, Vice President of Finance & Operations
Workplace Answers 512.568-1252 Laurie Richards, Client Solutions Specialist Manager
Workplace Answers 512-658-1500 |
Mike Vannoy, COO
Sales Engine International 314.550.4664 Stacey Steiger, VP of Product Management
Sales Engine International 512.426.1135 |
Steve Daycock, Media Operations Manager
BHI Media, Inc. 512.565.0419 |
Lloyd Armbrust, CEO
Seeing Interactive / OwnLocal 979.571.8996 |
Shawn Fowler, Vice President of Technology
Cornerstone Technology Center 402.363.7405 |
Education
Bachelor of Arts in Business Administration with a Minor in Information Knowledge Management
York College, York, Nebraska
Date of graduation: May 5, 2007
Cumulative GPA: 3.5
York College, York, Nebraska
Date of graduation: May 5, 2007
Cumulative GPA: 3.5
Leadership
Senior Senator, Student Government, York College
Kyodai Social Service Club Member, York College Camp Counselor, Midwest Bible Camp |
Technical Experience
*Microsoft Office, although it's taught at birth now-a-days..
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